It's Not My Fault! - Nov 15,2012

Its Not My Fault! I didnt do anything! Yea, right! Ok, we continue our discussion on how to handle difficult situations and now that we have identified what the problem is, began the art of listening to discover the real reason behind the problem - we now begin the process of understanding how YOU played a part in the problem. Yea, I typed that last paragraph correctly! Part of any resolution is the ability to recognize your part in the problem. Somewhere, you werent paying full attention, dropped the ball, didnt consider how someone else might react to your words, actions, etc. It happens often and left unaddressed can eventually lead to unhappiness, frustration and anger. As we continue this month with dealing with difficult people, this month takes at look at how our part in the problem can be the "key" to the solution!. Our coffee is hot and we are ready, join us with your questions and comments! Together we can ease your response in difficult situations!

talk without yelling | speak to be heard | stop the arguing | get your point across | dealing with angry people